Unlocking Patient Satisfaction Exploring the Important Link Between Health Care Professional Services and Outpatient Satisfaction

Abstract

Patient satisfaction is a very important variable in seeing the performance of a puskesmas. The most important factor is seen from the quality of services provided by health workers to patients. Therefore, researchers want to see how big the relationship between the quality of health services and the level of patient satisfaction. In this study the service quality variable will be seen from the service dimensions in the form of: reliability, responsiveness, assurance and confidence, empathy and tangible evidence. determine the relationship of health care workers with outpatient satisfaction at the UPTD Talise Health Centre Palu City. This type of research is a quantitative analytical survey with a cross sectional study design. The population in this study were all outpatients who visited the Talise health centre at the time of the study. The research sample is part of the population that will be the object of research. To determine the size of the sample in the study using accidental sampling technique, the number of samples in this study amounted to 96 respondents obtained based on sample estimates. The data analysis method was univariate and bivariate analysis with chi-square test. The research showed that from 96 respondents there was a relationship between nurse services, doctor services and pharmacy services with outpatient satisfaction with p-value = 0.001 (p < 0.05 ) OR = 6.445, p-value = 0.000 (p < 0.05) OR = 11.773, p-value = 0.000 (p < 0.05) OR = 18.857 Conclusion that there is a relationship between nurse services, doctor services and pharmacy services with satisfaction of outpatients at the Talise Health Center UPTD Palu City,  z Suggestions are expected for the Talise Health Center to maintain and improve again good and quality health services so that patients remain satisfied with the services obtained at the Talise Health Centre.